In a warehouse, every detail matters and a great user experience can make all the difference to deliver an excellent service to your customers. Ensuring every order ships out accurately is essential to delivering this experience.
When a large cosmetics retailer wanted to improve their carton auditing operations, we examined the intricate details of their picking and packing processes to identify opportunities for optimization - both in terms of usability and efficiency.
Based on our detailed assessment, we developed a complete custom screen within the Blue Yonder framework, specifically designed for high-speed scanning. Thanks to this new feature, large volumes could be audited quickly, improving shipment accuracy and ultimately customer satisfaction.
Many years later, this custom-built feature is still in use and we continuously work with the client team to further enhance performance. Building a custom solution is not always the right answer, but in this case, the efficiencies and accuracies gained justified the investment.